Did you select pickup for any of your orders? Below are FAQs for orders including pickup.
I do not see a store address. Where is the pickup location?
We are a small business based out of our home. Due to this, we have a designated area for all our pickup orders. If you have ordered pickup, you will receive an email when the item is ready. From there you can schedule a time with us to pickup your item in Spring Ridge, Frederick MD. Exact location will be sent in the email.
Why do you charge for pickup?
Since our business is handled solely by us and we do not have a physical store, we make sure we are available for all our scheduled pickups. This requires us to set time aside to meet you for pickup.
I am only available a few times a week. Will this work for pickup?
Absolutely. We are very flexible and do not want our customers to feel overwhelmed when scheduling times to pickup their items. When you receive an email that your item is ready for pickup, let us know when you are available and we will be sure to get your or items.
Why would I select pickup instead of shipping?
Shipping larger or multiple items can get expensive. Due to this, we want to provide an alternative for those who live in the Frederick, MD area. If this is you, you can save a lot by choosing pickup instead of shipping.
What if I miss my scheduled pickup time?
If you miss your scheduled pickup time and neglect to reschedule prior to pickup, you will be invoiced for an additional $3 pickup fee.
How long do you wait for pickup times?
We will wait for a total of 30 minutes. If you do not show and neglect to reach out to us, we will hold your items and send you an invoice for an additional $3 pickup fee.
What if I am running late for pickup?
Email us at the email we contacted you from for scheduling pickup. We are flexible and understand unexpected things get in the way.